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/ Services / Advice and Support

Top service - a performance promise at crossbase

As soon as you start with us, we go through a tried and tested process together. Our aim is for you to be able to use crossbase for your product communication as quickly as possible.

A crossbase employee from the consulting department looks into the camera with a smile. He is sitting at his desk, a headset on his head and a pen and notepad in his hand.

When introducing crossbase, our project manager will guide you through the onboarding program. You will be supported by our application consultants. You will get to know your future contacts who will also be at your side after the implementation. And our consultants will get to know you: Your products, your processes, your wishes and goals. So you can be sure that you will receive quick and uncomplicated help with any questions or new requirements in the future.

 

Service - where you need it

We have designed our software solution so that you can make adjustments without our help. You should be able to decide for yourself how much support you want from us.


Premium service in all project phases and after go-live

With many providers, personal support unfortunately ends when the system goes live. From then on, the customer communicates with call centers, chatbots and ticket systems. This costs you time and slows you down. crossbase offers you excellent service at every stage of our collaboration - as confirmed by our Top Service award.

The team leaders from the consulting department answer questions about Service++.

This is what our Service++ offers

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Personal support from project managers and application consultants

Indirect communication costs you time and slows you down. That's why we attach particular importance to personal support. Your contact partners are available for you personally.


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Guaranteed solution times for all support cases

Our developers are just a few steps away from your personal contact. This allows us to process support cases quickly and easily. We guarantee you that!


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Two major releases per year

crossbase is continuously developed by us. Many of our customers' requirements are integrated into the software solution. This means that all crossbase users benefit directly from innovations.

Michael Binder
Head of Consulting and Support
Niels Jankowski
Team Leader Consulting and Support
Johannes Gonser
Team Leader Consulting and Support
Sebastian Seiz
Deputy Team Leader Consulting and Support